FAQs

Welcome to our support portal

Frequently Asked Questions

  1. What should I do with the water from my water change?

    After doing a partial water change, aquarium water can be simply poured down the drain.  If you have houseplants or an outdoor garden, this water makes for a great nutrient-rich water source.

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  2. How often should I change out my carbon in my aquarium filter?

    A good rule of thumb is to replace the carbon every 4 to 6 weeks. A good trick for determining when the carbon needs to be replaced is by using an old tooth whitening or grayscale chart. As the water becomes more discolored, you will know it is time to change your carbon. This can also help determine your starting point.  Sometimes, it does not look like there is much of a change in highly discolored water.  Using the chart will show you if there is a change and how dramatic it is.

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  3. What is GFO and why should I use it?

    GFO or Granular Ferric Oxide is often used to control or remove phosphate from reef aquariums, resulting in less algae growth and healthier coral. Make sure to thoroughly rinse GFO and use in a reactor or a fine mesh bag.  A good trick is to mix in some pellet carbon to prevent the GFO from packing up and reducing water flow.

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  4. How often should I change out my GFO in my aquarium?

    For best results we recommend replacing GFO media every 4 weeks, or when phosphate levels begin to elevate.

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  5. How often should I clean my aquarium filter?

    Mechanical filter media like sponges or pre-filters should be rinsed or cleaned when necessary or every two weeks. Chemical filter media like carbon or zeolite should be replaced approximately every 4 to 6 weeks and biological filter media should be lightly rinsed every 4-8 weeks to remove debris that will eventually clog and reduce the biological filter capacity. All filter media that will be reused should be rinsed in a bucket of tank water or dechlorinated tap water.

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  6. Do I need to rinse my sand or gravel before adding it to the aquarium?

    It may not always be necessary, but it is a good idea to rinse or clean sand or gravel before adding it to your aquarium. If the gravel is big enough, you can use a strainer.  If not, fill a bucket 1/4 full of your substrate and then add water while mixing with your hand until the water runs clear.

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  7. Is Pine Spiderwood make of Pine?

    Pine Spiderwood is named for its delicate upward branches and likeness to pine trees in the forest.  It is not actually made from pine trees or Pinewood.

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  8. What is Pine spiderwood / Tiger wood?

    Pine Spiderwood/Tigerwood is defined by its long delicate forked branches, making it look like a pine forest in the aquarium. Pine Spiderwood is not made from Pinewood and is completely safe for aquarium use. Pine Spiderwood is a great choice for an aquarium as it releases minimal tannins. Pine Spiderwood may need to be anchored initially until the wood gets saturated and sinks naturally.

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Latest Questions

  1. How can I control air bubbles on an aquarium water top filter?

    The Python Ulti-Vac effectively extracts rotting and decaying debris from hard to reach areas including pond bottoms, corners, and dead spots. Larger organic matter is trapped in the removable waste chamber and can later be used as fertilizer for your garden or flower beds. The low flow rate and dual ergonomic handles allow for controlled cleaning.

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  2. How do I remove the stench from the aquarium?
    1. Wipe down the glass.
    2. Clean your substrate.
    3. Prune any dead leaves off plants.
    4. Clean any rocks or decorations.
    5. Clean your filter inflow and outlet.
    6. Perform a partial water change.
    7. Rinse your filter to remove trapped gunk.
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  3. Goldfish live in fresh water or saline water?

    Goldfish can live only in a freshwater environment. Some fish species can live in both freshwater and saltwater. These species are called euryhaline fish. However, most fish species can only survive in one or the other based on their salinity tolerance, or how much salt their bodies can handle.

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  4. What is the typical aquarium set up for a small office, and purchase considerations for same?

    The SR Aquaristik Deco-Tank 25 is a modern accent 6.6 gallons / 25L aquarium that is a perfect addition to almost any setting. The SR Aquaristik Deco-Tank 25 is an accent aquarium featuring a two-sided design, allowing unobstructed views from both sides.

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  5. Do I need to have a substrate in the fish tank or can I keep the bottom empty? I have few goldfish.

    The substrate of an aquarium refers to the material used on the tank bottom. It can affect water chemistry, filtration, and the well-being of the aquarium's inhabitants, and is also an important part of the aquarium's aesthetic appeal.

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  6. How do you get rid of Blue-Green algae in an aquarium?

    Excessive algae growth is the most common complaint of aquarium keepers of all experience levels. Excessive algae growth is both unattractive and hazardous to fish and plant life. Fritz Algae Clean Out is the most concentrated EPA registered algaecide formula available. Algae Clean Out targets string algae, blanketweed and green water caused by single-celled algae.

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  7. How do you remove white algae from an aquarium?

    Excessive algae growth is the most common complaint of aquarium keepers of all experience levels. Excessive algae growth is both unattractive and hazardous to fish and plant life. Fritz Algae Clean Out is the most concentrated EPA registered algaecide formula available. Algae Clean Out targets string algae, blanketweed and green water caused by single-celled algae.

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  8. How do you remove brown algae from a freshwater aquarium?

    Excessive algae growth is the most common complaint of aquarium keepers of all experience levels. Excessive algae growth is both unattractive and hazardous to fish and plant life. Fritz Algae Clean Out is the most concentrated EPA registered algaecide formula available. Algae Clean Out targets string algae, blanketweed and green water caused by single-celled algae.

    Read more